Returns & Refunds Policy
Every gift should bring delight. Here is how we make returns and replacements effortless.
1. The 14-Day Delight Guarantee
If you or your recipient are not entirely delighted with a non-personalized item, you may request a return or exchange within 14 calendar days of delivery. Items must be unused, in their original gift presentation box, and include all accompanying ribbon and certificates.
2. Damaged or Faulty Items in Transit
Our gifts are carefully cushioned and inspected prior to dispatch. However, in the rare event of transit damage, please notify us within 48 hours of receipt with a photo of the exterior parcel and damaged contents. We will immediately dispatch an expedited replacement at no extra charge.
3. Personalized & Custom-Engraved Pieces
Items created with bespoke monograms, custom laser engraving, or handwritten calligraphy cannot be returned unless an error was made on our part during production.
4. Refund Timelines
Once your returned parcel is received at our studio and inspected (usually within 2 business days), refunds are credited back to the original method of payment within 5 to 7 business days, depending on your banking institution.
5. Initiating a Return
To begin a return, please visit our Support Desk with your order number, or reply directly to your order confirmation email.